While writing my previous post, I was reminded of something called ‘the trust equation’. The trust-equation is described in the book by Maister, Green and Galford, called ‘The trusted advisor‘. Like the story of Sinek, it discusses the relatedness of trust and reliability, but adds the elements of credibility, intimacy and self-orientation.
I’ve made a drawing of the equation and included some definitions that I thought up myself:
Q: Dear reader, do you see any value/things missing in this equation?