Target obsession disorder

Parallell to the three basic questions “what do we do?”, “how do we do it?”, and “why do we do it”, John Seddon argues that (in my words) a disconnect between “method” (how), “measurement” (what) and “purpose” (why) can create a fake sense of control in organisations.  He argues that targets (measurement/what) make organisations worse and coordination costs makes costs higher.

Cultural change is free from Mindfields College on Vimeo.